All orders are processed within 10 to 12 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Potential delays due to the Covid-19 Pandemic, high volume of orders or postal service problems may occur and are outside of our control. We are a small business and manage all orders personally.
Domestic Shipping Rates and Estimates
Presently we only ship to Canada.
For simple flat rate shipping:We offer $10 flat rate shipping to Canada only.
Currently we do not offer international shipping via the website, however, if you live internationally and would like to purchase something please contact us via email at firstname.lastname@example.org or send us a message via social media.
If you do contact us to ship internationally, we are not responsible for any customs/imports/duties/VAT charges. We are also not responsible for any damages as a result of shipping internationally.
How do I check the status of my order?
When your order has shipped, if applicable, you will receive an email notification from us which will include a tracking number you can use to check its status. Currently we only supply tracking numbers for purchases over $30. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.